DevOps • Incident Management • Team Leadership

Experience

20+ years helping organizations modernize delivery, improve reliability, and scale teams. I focus on pragmatic automation, calm incidents, and measurable outcomes.

Index Exchange — Engineering Lead Manager (2018–2024) BiblioCommons — Infra Ops & DevOps Mgr (2017–2018) Sysomos — Sr Mgr Infra Ops (2015–2017) eBay (Kijiji) — Sr DevOps Eng (2012–2015) Earlier: IBM, VeriSign, Nerve Gaming, Groove Media, Flight Centre…

CI/CD, GitOps, policy gates, preview envs, and paved roads that make shipping safe and boring.

On-call SOPs, severity & comms guides, runbooks with owners, SLOs & golden signals.

Mentoring ICs to leaders, recombinant teams, rituals, and docs-first culture.

Recent Roles & Outcomes

Index Exchange — Engineering Lead Manager

  • Scaled engineering from 15 → 35; managed up to 21 ICs at peak.
  • Established on-call SOPs & resiliency doctrine; aligned NOC/Dev/Ops coverage.
  • OpEx reporting for pre-prod; rapid POC environments for dev velocity.
  • Instituted periodic SWOTs for greenfield risk and prioritization.

Stack: Go, Perl, Apache, MariaDB/Galera, PostgreSQL, Hadoop, Vertica, Redis, ESXi, AWS · IaC: GitLab CI, Ansible, Terraform

BiblioCommons — Mgr, Infra Ops & DevOps

  • Built DevOps function for Dev/QA/Product; adopted Kanban for flow.
  • Created non-prod envs; org-wide release pipelines & escalation paths.
  • Led a hybrid team of 4 (remote + onsite).

Stack: NERF, Tomcat, Rails, Jetty/Java, PostgreSQL, MySQL, Mongo, Solr · AWS + on-prem · Config: Chef, Ansible, CloudFormation

Sysomos — Sr Manager, Infra Ops

  • Owned two DCs + AWS with team of 10; automated provisioning to self-healing services.
  • Embedded Ops rotation into product teams for continuous context.

Stack: Nginx, Tomcat, Java, Solr, HBase · Config: Puppet

eBay (Kijiji) — Sr DevOps Engineer

  • Led site migration; built Prod/Perf/Load, UAT, QA, SIT-CI environments.
  • Standardized stacks & config mgmt across Tomcat, MySQL, Solr, Hadoop, Riak.

Puppet (2.7→3.6), Debian→Ubuntu 14.04

Selected Impact

Pages ↓ ~40%

On-call clarity

3-pager for scope, severity & paging rules removed noise and improved time-to-mitigation.

Deploys ↑ 5×

Pipeline modernization

Trunk-based flow, preview envs, and policy gates → faster, safer releases.

Cloud $ ↓ 22%

Right-size & resilience

Autoscaling + budgets & anomaly alerts without sacrificing reliability.

Technologies

Langs & Runtime
Go, Perl, Java, Rails, Tomcat, Jetty
Data & Search
PostgreSQL, MySQL, MariaDB/Galera, Hadoop, Vertica, Mongo, Redis, Solr, HBase, Oracle RAC
Cloud & Infra
AWS, ESXi/VMware, Terraform, Ansible, Chef, Puppet, GitLab CI, Argo/GitOps
Web & Edge
Nginx, Apache, HAProxy, Cloudflare
Observability
Prometheus, Grafana, OpenTelemetry, Datadog, Sentry; legacy: Cacti, MRTG, Snort
Workflow
Agile/Scrum/Kanban, SOPs, runbooks, incident reviews

Earlier Roles

Senior systems & infrastructure roles at IBM Canada, VeriSign, Nerve Gaming, Groove Media, Flight Centre, Hewlett-Packard, enTrac, and public sector projects — migrations, enterprise infrastructure, and security ops.